Refund Policy

Ishie Collections reserves the right to refuse returns or refunds if the product does not meet the stated conditions. The company is not liable for any damages, losses, or claims arising from product misuse or issues beyond the value of the purchased item. This policy may be updated at any time without prior notice, and customers are encouraged to review it before making a purchase.

At Ishie Collections, your satisfaction matters most. If you are not fully happy with your purchase, you may request a return within 3 days of delivery. Please ensure the item is unused, unwashed, and in its original packaging with all tags intact. Returns will not be accepted if the product is damaged, altered, or shows signs of wear.

Once we receive and quality-check the returned product, your refund will be processed within 7–10 business days to your original payment method.

• Return Window – Customers must request a return within a fixed period (e.g., 3 days of delivery).

• Product Condition – Items must be unused, unwashed, unaltered, and returned in original packaging with tags intact.

• Damage Clause – Refunds/returns are not accepted for items that are damaged, altered, or show signs of wear after delivery.

• Process to Initiate Return – Customer must contact support within the return window, sharing order details and product images.

• Approval & Quality Check – Returns are accepted only after the item passes the company’s internal inspection.

• Refund Method – Refunds are credited back to the original payment method (no cash refunds unless specified).

• Refund Timeline – Usually processed within 7–10 business days after quality approval.

• Non-Returnable Items – Mention items that can’t be returned (e.g., innerwear, accessories, sale items if applicable).

• Shipping Responsibility – Clarify whether return shipping cost is borne by the customer or the company.

• Company Rights – The business reserves the right to reject returns that do not meet policy conditions.